Associate Professor Tay Huay Ling

Selected Publications

Refereed International Journal Papers

• Tay, H. L., Loh, H. S., & Chen, H. S. (2024). Exploring humanitarian procurement: a systematic review. Cogent Business & Management, 12(1). https://doi.org/10.1080/23311975.2024.2445182
• Tay, H.L., & Teo, K. (2024). Developing a Supplier Evaluation Conceptual Framework for Humanitarian Supply Chains. Journal of Business, Innovation and Sustainability (JBIS),19 (2). https://so02.tci-thaijo.org/index.php/BECJournal/article/view/264640
• Loh, H.S., Lee, J.L., Gu, Y., Chen, H.S. and Tay, H.L. (2024). The effects of digital platforms on customers’ satisfaction in international shipping business. Review of International Business and Strategy, Vol. ahead-of-print No. ahead-of-print. https://doi.org/10.1108/RIBS-07-2023-0072
• Tay, H.L. (2023) An Integrative Framework for Action Research, Experiential Learning, and AI Advancements, Research & Education, an Open Access Journal, 30 Dec 2023. Https://researchandeducation.ro/2023/12/30/an-integrative-framework-for-action-research-experiential-learning-and-ai-advancements.html
• Tay, H. L., Banomyong, R., Varadejsatitwong, P., & Julagasigorn, P. (2022). Mitigating Risks in the Disaster Management Cycle. Advances in Civil Engineering, 2022(1), 7454760. https://doi.org/10.1155/2022/7454760
• Zhang, A., Tay, H. L., Alvi, M. F., Wang, J. X., & Gong, Y. (2023). Carbon neutrality drivers and implications for firm performance and supply chain management. Business Strategy and the Environment, 32(4), 1966-1980. https://doi.org/10.1002/bse.3230
• Tay, H., & See, J. (2022). Using Lean and Voice of Customers to Fulfil Needs in the Charity Sector – A Reflective Case Study. Operations and Supply Chain Management: An International Journal, 15(3), 303-312.
• Tay HL. (2022) Adapting Lean for process redesign in senior day care services. Journal of Hospital Management and Health Policy 2022; 6:2. https://doi.org/10.21037/jhmhp-21-2
• Tay, H. L. (2021), Designing Executive Management Training Programmes to Mitigate COVID-19 Challenges, International Journal of Management and Applied Research, Vol. 8, No. 4, pp. 200-214. https://doi.org/10.18646/2056.84.21-013
• Tay, H.L. and Loh, H.S. (2021), Digital transformations and supply chain management: a Lean Six Sigma perspective, Journal of Asia Business Studies, Vol. 16 No. 2, pp. 340-353. https://doi.org/10.1108/JABS- 10-2020-0415
• Tay, H.L. and Aw, HS (2021), Improving logistics supplier selection process using lean six sigma – an action research case study, Journal of Global Operations and Strategic Sourcing, Vol. 14 No. 2, pp. 336-359. https://doi.org/10.1108/JGOSS-05-2020-0025
• Tay, H. L. (2021), Using Integrated Course Design for Flipped Classroom to Promote Active Learning of Lean Six Sigma for Supply Chains, International Journal of Management and Applied Research, Vol. 8, No. 1, pp. 36-50. https://doi.org/10.18646/2056.81.21-003
• Tay, H. L., & Singh, P. J. (2019). Revisiting redundancy in hospitals — A case-based research study. Health Care Management Review. Wolters Kluwer publishing https://doi.org/10.1097/HMR.0000000000000257
• Chan, C. O., Tay, H. L. (2017). Combining lean tools application in kaizen: a field study on the printing industry. International Journal of Productivity and Performance Management, 67(01), 45-65. https://doi.org/10.1108/IJPPM-09-2016-0197
• Tay, H. L., Singh, P. J., Bhakoo, V., et al. (2017). Contextual factors: assessing their influence on flow or resource efficiency orientations in healthcare lean projects. Operations Management Research, 1-19. https://doi.org/10.1007/s12063-017-0126-3
• Tay, H. L., & Low, S. W. K. (2017). Digitalisation of learning resources in a HEI–a lean management perspective. International Journal of Productivity and Performance Management, 66(5), 680-694. https://doi.org/10.1108/IJPPM-09-2016-0193
• Tay, H. L. (2016). Examining Trade-Offs in Hospital Operations Using a Systems Approach in an Acute Care Setting. International Journal of Business and Information, 11(2), 264. https://doi.org/10.6702/ijbi.2016.11.2.6
• Tay, H. L. (2016). Lean Improvement Practices: Lessons from Healthcare Service Delivery Chains. IFAC PapersOnLine, 49(12), 1158-1163. https://doi.org/10.1016/j.ifacol.2016.07.660
• Tay, H. L., Karimi, I. A., Peck, C. K., et al. (2005). Contract selection and tank allocation in a terminaling and storage facility. Industrial & engineering chemistry research, 44(19), 7435-7450. https://doi.org/10.1021/ie0501632

Refereed International Conference

• Julagasigorn, P., Banomyong, R., Varadejsatitwong, P., Tay, H. L & Suwannakes, S. (2024). Unveiling Macro-Logistics Competitiveness: Analysis Of Logistics Costs, GDP, And The LPI. In 14th International Conference on Logistics and Transport (ICLT) 2024, Seoul, S. Korea, November 18-22, 2024.
• Tindoy, E., & Tay, H. (2024, September). Determinants of Pineapple Output Growth Among Individual Farm Owners and Multinational Enterprises (MNEs) in Northern Mindanao: An Explanatory Study. In 3rd Australian Conference on Industrial Engineering and Operations Management, https://doi.org/10.46254/AU03.20240050. Awarded Best Business Management and Operations Management Paper.
• Banomyong, R., Julagasigorn, P., Varadejsatitwong, P., & Tay, H. L. (2024). Developing a Border Performance Index: Empirical Evidence from Thailand. In The 28th International Symposium on Logistics (ISL 2024).
• Heng, L., & Tay, H. (2023, November). Envisioning P4.0 with Lean Six Sigma and the Shingo Model. In 2nd Australian International Conference on Industrial Engineering and Operations Management, https://doi.org/10.46254/AU02.20230227. Awarded First Place Lean Six Sigma Competition.
• Tay, H.L. & Teo, Kieven (2022). Developing a Supplier Evaluation Conceptual Framework for Humanitarian Supply Chains. Paper In 12th International Conference on Logistics and Transport (ICLT) 2022, Krabi, Thailand, November 17-19, 2022.
• See, J., & Tay, H. (2021, March). Application of Lean Six Sigma to Improve The Food Bank Singapore’s Vending Machine Replenishment Process – A Case Study. In 11th Annual International Conference on Industrial Engineering and Operations Management, https://doi.org/10.46254/AN11.20210619. Awarded Second Place in Lean Six Sigma Competition.
• Bhusiri, N., & Tay, H. (2021, March). Developing Performance Measurement Tool for Slow-Onset Humanitarian Supply Chain Operation. In 11th Annual International Conference on Industrial Engineering and Operations Management, https://doi.org/10.46254/AN11.20210897.
• Tay, H. L and Aw HS (2020). Supplier Selection Process of Outsourced Logistics Services - A Lean Six Sigma Approach. Paper presented in 10th International Conference on Operations and Supply Chain Management (OSCM), 14 – 16 December 2020, Online Conference.
• Tay, H. L (2020). Digital Transformations and Supply Chain Management: A Case Study. Paper presented in ICTO2020 Smart Technologies for an inclusive world, November 5th and 6th, 2020, Online Conference.
• Lai, J.Y, & Tay, H.L (2019). Humanitarian Supply Chains: Managing Risks in Disaster Management Cycle. Paper Presented in the 11th International Conference on Logistics and Transport (ICLT) 2019, Hanoi, Vietnam November 14-15, 2019.
• Tay, H. L. (2019). A Case Study On Active Learning in Teaching “Lean Six-Sigma for Supply Chain Management”. Paper Presented in International Conference on Education, Psychology, and Social Sciences 2019, Tokyo, Japan.
• Tay, H.L and Liang, W.L. (2019). Humanitarian Logistics: Addressing Challenge and Improving Relief Operations. Presented in 10th Annual EDSI Conference, 2-4 June 2019, Nottingham, United Kingdom. (Based on student’s final year project)
• Tan, H.M. Henry and Tay, H.L (2018). Improving Order Fulfilment Rate of a Third-Party Logistics Service Provider. Best Paper with Strong Managerial Implications award, presented in 9TH Annual EDSI Conference, 3-6 June 2018, Udine & Venice, Italy. (Based on student’s final year project)
• Tay, H. L., & C. Morimoto (2017). Teaching Design Thinking: A Case Study of a Students’ Overseas Study Mission in a Business School. Paper Presented in International Conference on Education, Psychology, and Social Sciences 2017, Bangkok, Thailand.
• Lo, C. K, Bernard, Chan, Tay, H. L., and Chan, C.O. (2017) Improving inventory accuracy in a tentage warehouse. Paper presented in The Production and Operations Management Society (POMS) 2017 International Conference in Sydney, Australia. (Based on student’s final year project)
• Tan, H.M. Henry and Tay, H.L (2017) Challenges and Opportunities of Industry 4.0 for logistics and Supply Chain Management. Paper Presented in International Conference on Logistics and Transport Conference, Bangkok, Thailand. (Based on student’s final year project)
• Liu, H.T., Chan, D., Tay, H.L., and Tan, Y.W. (2016). Reducing excess inventory in a high-mix low-volume manufacturing setting. Paper presented in the 8th International Conference on Logistics and Transport (ICLT), Singapore. (Based on student’s final year project)
• Tay, H. L., and Bhakoo, V. (2015). Advancing Lean Healthcare: understanding efficiency paradox through a constraints management view. Paper presented at the Academy of Management Proceedings, Vancouver, British Columbia, Canada.
• Tay, H.L, Bhakoo V. and Singh PJ. (2014). The Role and Value of Redundancy in Lean Improvement Projects: Lessons from Multiple Case Studies from Hospital. Paper presented in 2014 POMS International Conference, Singapore.
• Tay, H. L., & Bhakoo, V. (2014). The implications of redundancy on complex operations: An investigation of hospital operations. Paper presented at the Academy of Management Proceedings, Philadelphia, Pennsylvania.
• Tay, H.L. (2013). Conceptualising Redundancy in Hospital Operations--The Key to Dynamic Balance. Best Student Paper Award. Paper presented at the Decision Science Institute Annual Meeting, Baltimore, Maryland, U.S.A.
• Tay, H. L. (2013). Conceptualisation of Redundancy in Hospital Operations. Paper presented at the Academy of Management Proceedings, Orlando, Florida, U.S.A.
• Tay, H. L., Bhakoo, V., & Singh, P. J. (2013). Myriad conceptualisations of redundancy in hospital operations. Paper presented at the 20th International Annual EurOMA Conference, Dublin, Ireland.