Educational Qualifications

2017
PhD (General Management), Singapore Management University

2013
Executive MBA, Tsinghua-INSEAD, Singapore/China/France/Abu Dhabi

1995
Bachelor of Arts, National University of Singapore

Academic and Professional Experience

2020 - Present
Reviewer, The Singapore Economic Review

2019 - Present
Reviewer, The Journal of FinTech

2018 - Present
Member, SUSS Institutional Review Board (HBR)

2018 - 2018
Reviewer, SERVSIG 2018

2015 - 2017
Director, Corporate Communications
Director, Alexandra Health Institute

2012 - 2014
Adjunct Faculty, Lee Kong Chian School of Business
Singapore Management University

2007 - 2015
Director, Institute of Service Excellence
Singapore Management University

1996 - 2007
Division Head & Vice President (High), Delivery Channels & Operations
United Overseas Bank Group

1995 - 1996
Associate, Operations
American Express Travel Related Services, Singapore

Selected Publications

Books:
Lim, C. S. L., Su, M. Y., & Sng, H. L. (2022).
“Management and Leadership of Non-Profit Organisations in Singapore: A Common Language and Shared Meaning for Transformation”. World Scientific. https://doi.org/10.1142/12702

Lim, C. S. L. (2018).
“Building Enabled Communities in Singapore”, Agency for Integrated Care.


Book Chapters:
Lim, C.S.L., Wang, Z. (2023).
“A Systematic Approach to Segmentation Analysis Using Machine Learning for Donation-Based Crowdfunding.” In: Reis, J.L., Peter, M.K., Varela González, J.A., Bogdanović, Z. (eds) Marketing and Smart Technologies. Smart Innovation, Systems and Technologies, vol 337. Springer, Singapore. https://doi.org/10.1007/978-981-19-9099-1_10

Lim, C. (2015).
Alexandra Health System. In Satkunanantham, K., & Lee, C. E. (Eds.). Singapore's health care system: What 50 years have achieved. World Scientific. https://doi.org/10.1142/9789814696067_0019


Journal:
Lee, D. K. C., & Lim, C. S. L. (2021).
“Blockchain Use Cases for Inclusive FinTech: Scalability, Privacy, and Trust Distribution.” The Journal of FinTech, 1(01), 2050003.

Lim, C., Wang, Y., Ren, J., & Lo, S. W. (2019).
“A Review of fast-growing Blockchain Hubs in Asia”. The Journal of the British Blockchain Association.

Lim, C., Lim, I., & Chern, S., (2019).
“Building enabled communities in Singapore”. International Journal of Integrated Care (IJIC), 19(4).

Lim, C. (2019).
“Peer-to-peer interactions for better customer experience”. International Journal of Integrated Care (IJIC), 19(4).


Commentary:
Lim, C., Yeo, L. (2021).
“Thoughtful tech applications can help charities reach those in need even with COVID-19 restrictions”. CNA Online. 13 Sep 2021.

Ang, J., Lim, C., & Su, M. Y. (2021).
“Creating a caring kampung: Rethink how to care and support caregivers”. The Straits Times. 17 Jun 2021.

Lim, C. (2020).
“Why Singapore charities should collaborate and not compete for beneficiaries”. Today Online. 19 Oct 2020.


Cases & Teaching Notes:
Lim, C., Su, M. Y., & Lim, D.
“SATA CommHealth: Resilient Community Care Post-pandemic”. Ivey Publishing (forthcoming).

Su, M. Y., Lim, C., & Wong, H.
“Food from the Heart’s Digital Transformation Journey: Change strategy and leadership”. SMU Case Writing Initiative (forthcoming).

Lee, M., Lim, C., Zerrillo, P., & Mathur, S. (2016).
“Breadtalk: Continuous Innovation to keep the brand fresh”. SMU-16-0004


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