Educational Qualifications

2007                    
PhD in Information Systems, National University of Singapore, Singapore

1999                    
BSc (Hons) in Computer & Management Science, University of Warwick, UK

1994                    
Dip in Electronics, Computer and Communication Engineering, Singapore Polytechnic, Singapore

Academic and Professional Experience

  • Director (Graduate Studies), Singapore University of Social Sciences
  • Vice Dean (School of Business), SIM University (now known as Singapore University of Social Sciences)
  • Head of Programme, SIM University (now known as Singapore University of Social Sciences)
  • Senior Lecturer, SIM University (now known as Singapore University of Social Sciences)
  • Manager, Infocomm Development Authority (now known as Infocomm Media Development Authority)
  • Instructor, National University of Singapore
  • Adjunct Professional Staff, Institute of Systems Science, National University of Singapore
  • Consultant, Infocomm Development Authority (now known as Government Technology Agency)
  • Database Programmer, Zollern UK Limited
  • Systems Administrator, Singapore Armed Forces

Selected Publications

Journal Papers:

  • Qiu, D., Lv, B., and Chan, C.M.L. (2022) How Digital Platforms Enhance Urban Resilience, Sustainability, 14(2), 1285.
  • Ding, D., Guan, C., Chan, C.M.L., and Liu, W. (2020) Building Stock Market Resilience Through Digital Transformation: Using Google Trends to Analyze the Impact of COVID-19 Pandemic, Frontiers of Business Research in China, 14(21), pp. 1-21.
  • Chan, C.M.L., Teoh, S.Y., Yeow, A. and Pan, G (2019) Agility in Responding to Disruptive Digital Innovation: Case Study of an SME, Information Systems Journal, Vol. 29, No. 2, pp. 436-455.
  • Tan K.S.Y., and Chan, C.M.L. (2018) Unequal Access: Applying Bourdieu’s Practice Theory to Illuminate the Challenges of ICT Use Among Senior Citizens in Singapore, Journal of Aging Studies, Vol. 47, pp. 123-131.
  • Lee, P.M., Guan, C. and Chan, C.M.L (2017) Koufu: Fortune of an Entrepreneurial Singapore Hawker, Asian Case Research Journal, Vol. 21, No. 1, pp. 175-205.
  • Ahad, A.D., Chan, C.M.L and Lim, S.A. (2016) Developing e-Government Training Programme: A Stakeholder Approach, International Journal of Electronic Government Research, Vol. 12, No. 3, pp. 37-54.
  • Chan, C.M.L., Hackney, R., Pan, S.L. and Chou, T-C (2011) Managing e-Government System Implementation: a Resource Enactment Perspective, European Journal of Information Systems, Vol. 20, No. 5, pp. 529- 541.
  • Chan, C.M.L. and Pan, S.L. (2008) User Engagement in e-Government Systems Implementation: A Comparative Case Study of Two Singaporean e-Government Initiatives, Journal of Strategic Information Systems, Vol. 17, No. 2, pp. 124-139.
  • Chan, C.M.L., Lau, Y.M. and Pan, S.L. (2008) E-Government Implementation: A Macro Analysis of Singapore’s e-Government Initiatives, Government Information Quarterly, Vol. 25, No. 2, pp. 239-255.
  • Tan, C.W., Pan, S.L., Lim, E.T.K. and Chan, C.M.L. (2005) Managing Knowledge Conflicts in Inter- Organizational Project: A Case Study of the Infocomm-Development Authority of Singapore, Journal of the American Society for Information Science and Technology, Vol. 56, No. 11, pp. 1187-1199.

Conference Papers:

  • Chan, C.M.L., Tan, J., Billett, S. and  Chong, W.H. (2025) Blue-Collar Workers Adaptation to Digitalization: A Career Construction Theory Analysis, Proceedings of the 58th Hawaii International Conference on Systems Sciences (HICSS), Big Island, Hawaii, January 7-10.
  • Chan, C.M.L. and Guan, C. (2024) Digital Inclusion of Senior Citizens: A Practice Theory Approach, Proceedings of the 57th Hawaii International Conference on Systems Sciences (HICSS), Honolulu, Hawaii, January 3-6.
  • Hoang, T.N.H.G, Chan, C.M.L. and Teo, H-H. (2022) Achieving Omnichannel Implementation: A Resource Orchestration Analysis, International Conference on Information Systems, Copenhagen, Denmark, December 9-14.
  • Ng, B.Y., Chan, C.M.L. and Qiu, D. (2021) User Adaptation of Digital Platforms: A Conceptual Framework, 25th Pacific Asia Conference on Information Systems, Dubai, UAE, July 12-14.
  • Chan, C.M.L., Qiu, D. and Tan, F.T.C. (2021) Smart Community and Social Resilience: Reflection on the COVID-19 Pandemic, Proceedings of the 54th Hawaii International Conference on Systems Sciences (HICSS), Maui, Hawaii, January 5-8.
  • Batulan, C., Tan, F.T.C. and Chan, C.M.L. (2021) Bridging the Leadership Chasm for Sustainable Supply Chains: A Case Study of the Sustainability Advantage Platform, Proceedings of the 54th Hawaii International Conference on Systems Sciences (HICSS), Maui, Hawaii, January 5-8.
  • Tan, F.T.C., Hopkins, E., Chan, C.M.L., Leong, C. and Wright, A. (2020) Digital Platform-Enabled Community Development: A Case Study of a Private-Public Partnership Sustainability Initiative, Proceedings of the 53rd Hawaii International Conference on System Sciences (HICSS), Maui, Hawaii, January 7-10.
  • Guan, C., Wei, J., Chan, C.M.L. and Chia, B.H.A. (2017) Senior Citizens’ Self Efficiency for ICT Use: The Influence of Gender, Social Influence and Social Support, Proceedings of the 17th International Conference on Electronic Business, Dubai, UAE, December 4-8.
  • Ahad, A.D. and Chan, C.M.L (2016) Social Media Use Among Teenagers in Brunei Darussalam, Proceedings of the 15th IFIP WG6.11 Conference on e-Business, e-Services, and e-Society, Swansea, UK, September 13-15.
  • Teoh, S.Y., Chan, C.M.L., Pan, G. and Goh, M. (2016) Being Agile to Thrive Amidst Disruptive Digital Innovation, Proceedings of the 20th Pacific Asia Conference on Information Systems (PACIS), Chiayi, Taiwan, June 27 - July 1.
  • Lim, S.A, Ahad, A.D. and Chan, C.M.L (2016) Who to Train for e-Government?, Proceedings of the 17th Annual International Conference on Digital Government Research, Shanghai, China, June 8-10.
  • Lee, P.M., Lee, Y.H. and Chan, C.M.L. (2015) An Evaluation on the Adoption of e-Learning in the School of Business at UniSIM, eLearning Forum Asia 2015, Singapore, June 17-19.
  • Chan, C.M.L., Mehta, K.K., Tan, K.S.Y., Chui, Y.P., Hassan, M.S. and Koh, B.Y.R. (2013) Designing e-Services for an Ageing Society, Proceedings of the International Conference on Information Systems 2013 (ICIS), Milan, Italy, December 15-18.
  • Chan, C.M.L and Guan, C. (2013) Open Data, Open Innovation and Open Innovation Ecosystem, Proceedings of the 13th International Conference on Electronic Business, Singapore, December 1-4.
  • Chan, C.M.L. (2013) From Open Data to Open Innovation Strategies: Creating e-Services Using Open Government Data, Proceedings of the 46th Hawaii International Conference on System Sciences (HICSS), Maui, Hawaii, January 7-10.
  • Chan, C.M.L. and Pan, S.L. (2006) Resource Enactment in the E-Government Systems Implementation: A Case Study On the E-File System, Proceedings of the International Conference on Information Systems 2006 (ICIS), Milwaukee, Wisconsin, December 10-13.
  • Chan, C.M.L. and Pan, S.L. (2005) Intertwining Offline and Online Channels in Multi-Channel Public Service Delivery: A Case Study, Proceedings of the 65th Annual Meeting of the Academy of Management, Honolulu, Hawaii, August 5-10. (Selected for Best Paper Proceedings Publication; Carolyn Dexter Award Finalist).
  • Chan, C.M.L. and Lau, Y.M. (2005) An Informatization of Society Approach to e-Government: Analyzing Singapore’s e-Government Efforts, Proceedings of the 9th Pacific Asia Conference on Information Systems (PACIS), Bangkok, Thailand, July 7-10.
  • Tan, C.W., Lim, E.T.K., Pan, S.L. and Chan, C.M.L. (2004) Enterprise System As An Orchestrator of Dynamic Capability Development: A Case Study of the IRAS and TechCo, Proceedings of the IFIP-WG 8.2 Conference on IS Research Methods, Manchester, UK, July 15-17, pp 516-534, Kluwer Academic Press.
  • Tan, C.W., Pan, S.L., Lim, E.T.K. and Chan, C.M.L. (2004) Conflicts in Knowledge Management: Visiting the Hidden Partner, Proceedings of the 12th European Conference on Information Systems (ECIS), Turku, Finland, June 14–16.
  • Chan, C.M.L., Bhandar, M., Oh, L-B., Chan, H-C. (2004) Recognition and Participation in a Virtual Community, Proceedings of the 37th Hawaii International Conference on System Sciences (HICSS), Big Island, Hawaii, January 5-8.
  • Chan, C.M.L., Pan, S-L. and Tan C-W. (2003) Managing Stakeholder Relationships in an e-Government Project, Proceedings of the 9th Americas Conference on Information Systems (AMCIS), Tampa, Florida, August 4-6.

Books and Book Chapters:

  • Chong, W.H., Sim, J., Chan, C.M.L. and Billett, S. (2024) Forging an Innovation Mindset: Practices in Small to Medium Size Enterprises, in Tan, J. and Lee, W.O. (Eds) Making Employee-Driven Innovation Achievable: Approaches and Practices for Workplace Learning, Routledge.
  • Billett, S., Tan, J., Chan, C., Chong, W.H. and Keat, J.S.C. (2023) Employee-Driven Innovations: Zones of Initiation, Enactment, and Learning, in Lee, W.O., Brown, P., Goodwin, A.L. and Green, A. (Eds) International Handbook on Education Development in Asia-Pacific, Springer.
  • Tay, K.C. and Chan, C.M.L. (2022) Digital Transformation of Banks: The Case of DBS, in Lee, D.K.C., Ding, D. and Guan, C. (Eds) Financial Management in the Digital Economy, World Scientific.
  • Cheong, H.K. and Chan, C.M.L. (2021) A Singapore University Serving Society in a Disrupted World, in Teo, A.S.C. (Ed.) Univer-cities: Reshaping Strategies to Meet Radical Change, Pandemic and Inequality – Revisiting the Social Compact?, World Scientific.
  • Pan, G., Seow, P.S., Chan, C. and Lin, C.Y. (2015) (Eds) Analytics and Cybersecurity: The Shape of Things to Come, CPA Australia.
  • Chan, C. (2015) Cybersecurity Concepts and Strategy, in Pan, G., Seow, P.S., Chan, C., Lim, C.Y. (Eds) Analytics and Cybersecurity: The Shape of Things to Come, CPA Australia.
  • Chan, C. and Pan, S.L. (2013) Singapore E-Government Initiatives: Engaging Users, in Pan, G. (Ed.) Dynamics of Governing IT Innovation in Singapore: A Casebook, World Scientific.
  • Chan, C. (2013) Accounting and Corporate Regulatory Authority’s BizFile System, in Pan, G. (Ed.) Dynamics of Governing IT Innovation in Singapore: A Casebook, World Scientific.
  • Chan, C. and Taher, M. (2013) LTA’s ONE.MOTORING Portal, in Pan, G. (Ed.) Dynamics of Governing IT Innovation in Singapore: A Casebook, World Scientific.
  • Chan, C.M.L. and Ang P.H. (2006) The Feedback Unit, Singapore, in Pan, S-L. (Ed.) Managing Emerging Technologies and Organizational Transformation in Asia: A Casebook, World Scientific.
  • Poo, D.C.C., Goh, J.M., Tan C.W. and Chan, C. (2005) Developing Systems Using J2EE, 2nd Ed., Prentice Hall.
  • Chan, C.M.L. (2004) Singapore Police Force: One-Stop Public Entertainment Licensing Centre (OSPEC), in Pan, S-L. (Ed.) Managing Startegic Enterprise Systems and e-Government Initiatives in Asia: A Casebook, World Scientific.

Press Articles:

  • Chan, C. and Ng, B.Y. (2021) How to Help Hawkers to go Digital, Today, 23 Aug 2021.
  • Chan, C.M.L. (2021) Encouraging Seniors in Digitalisation Drive Instead of Forcing Tech Adoption on Them, Channel News Asia, 13 January 2021.
  • Guan, C. and Chan, C.M.L. (2020) Has COVID-19 made e-Commerce and Online Shopping the New Normal?, Channel News Asia, 7 April 2020.
  • Chan, C.M.L. (2019) New Habits, Strategies and Skills Needed as Global Economy Sands Shift, Channel News Asia, 13 January 2019.
  • Chan, C.M.L. (2017) Seizing the Future with Both Hands, The Straits Times, 12 August 2017, p. A39.
  • Chan, C. and Cheng, K.H. (2017) Harnessing Platform Strategy to Grow Our SMEs, Today’s Manager, Issue 3, p. 29-31.
  • Chan, C. (2015) Technological Advancement Need Not be a Pipe Dream for Developing Countries, The Brunei Times, 19 January 2015, p. A21.
  • Chan, C. (2014) A Place for Seniors in the Smart Nation, The Straits Times, 29 November 2014, p. A43.
  • Chan, C.M.L. (2013) Moving Your Business to the Cloud, Today’s Manager, Issue 4, p. 74-75.
  • Chan, C. (2011) Adoption of Cloud Computing, The Business Times, 15 August 2011, p. 26.

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